Order fulfillment and processing takes place in our Albuquerque, New Mexico warehouse. It is our goal to ship orders within 24 hours of order processing, although most orders will ship the same day. We typically ship using UPS, although FedEx and USPS may be available upon request.
For retail orders placed online, we offer free UPS Standard Shipping. However, this service delivers through the US Post Office, and transit times are not guaranteed. Additional options are available, up to and including UPS Next Day Air, but charges will apply.
Discounted shipping rates negotiated between Passages International and our shipping carriers are passed through directly to our customers.
Once orders are fulfilled, you will be able to track your packages online. Tracking numbers will be available in your account or email.
We stand behind the quality of our products. If you are not happy with an item for any reason, please return it to us within 30 days. Please ensure it is in its original condition and packaging, and we will work with you to make it right.
If there are quality issues or the product was damaged in shipping, please contact us through the link below. Please include detailed information and photos if possible.
Retail customers may request a replacement, credit, or a full refund. Wholesale customers will be offered a replacement or credit to their account.
We may require that an item be returned before any credit or refund is issued.
Please click here to begin the return process.
The www.passagesinternational.com website (the "Site") is comprised of various web pages operated by Passages International, Inc. ("Passages International"). www.passagesinternational.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms").
Your use of www.passagesinternational.com constitutes your agreement to all such Terms.
Please read these terms carefully, and keep a copy of them for your reference.
www.passagesinternational.com is an E-Commerce Site.
Passages International designs, imports, and distributes green and ecologically-friendly funeral products.
We take all reasonable steps to ensure that the information on this website is correct. However, we cannot guarantee the accuracy or completeness of all material. We make every effort to ensure that the information on this website is current and without error.
We may periodically make changes to the material on this website at any time and without notice. The information on this website is provided without any warranties.