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Terms and Conditions Agreement: Memorial Jewelry

We only use the cremated remains or hair that you provide us with and each keepsake is 100% formed these cremated remains or hair. Any unused cremated remains or hair will be returned to you.

A trace amount of cremated remains is lost during the production of the Sentimental Connections keepsakes. Each keepsake is completely unique and may vary in appearance.

Fabrication time is between 4 and 6 weeks from the time we acknowledge receipt of the hair or cremated remains.

Since each piece is custom made and unique, the jewelry cannot be altered after production. Our staff do their best, based on experience and the characteristics of the hair or cremated remains they receive, to create the most beautiful and meaningful memorial jewelry.

Precious metals such as Sterling Silver will tarnish over time. It is your responsibility to periodic clean the jewelry.

Passages will not be responsible for damage resulting from wear and tear of the jewelry.