Customer Spotlight: Rausch Funeral Home
Funeral Home Name: Rausch Funeral Home, P.A.
Owner: William Gross
Year Founded: 1974
Number of Locations: 3
Phone: (410) 257-6181
- PI: How long has your firm been a Passages customer?
Rausch: Since 2009.
- PI: How have families responded to these alternatives?
Rausch: Families have responded very well. Passages is able to provide us with a varied selection of biodegradable urns, from simple, clean and classic, to whimsical urns such as the Turtle and Dolphin Serenity. We appreciate selling these selections, as most of the families who purchase them would not have purchased an urn from us. Ultimately, we know we are giving our families a better experience, peace, closure and a true memorial tribute for their loved one.
- PI: What is the most popular Passages product that you offer?
Rausch: The Shells and Journey Earthurns. The Journey Earthurns are popular with families because they are attractive and have a low price point. We like them because are easy to fill, and no assembly is required by the director. The carrying cases for the Serenity, Memento, and Shell make our final presentation dignified. The carrying cases also allow for safe, easy transport by the family to any location. Overall, Passages urns arrive on time in ready to sell condition and they have a softer, natural look that appeals to families.
- PI: What is your favorite Passages product and why?
Rausch: The Shells because they are beautiful and dignified.
- PI: Do you have any feedback from families or your staff in regards to Passages products?
Rausch: Families like the diverse selection of Passages products available to them, and we have heard nothing but positive feedback from families regarding usage.