Customer Spotlight: Graceful Departure Pet Center
Address: 1177 Greenfield Dr, Suite B, El Cajon, CA 92021
Phone: (619) 741-5366
- PI: How long has your firm been a Passages customer?
Graceful Departure: Since October 2013.
- PI: What led your firm to offer eco-friendly choices to families?
Graceful Departure: Graceful Departure Pet Center offers our pet parents an Eco-friendly alternative to flame based cremation called Alkaline Hydrolysis. Since we are offering an environmentally friendly alternative to cremation, it was a no-brainer to also offer Eco-friendly urns and Scatter Tubes. We also love giving our personalized Blooming Remembrance Bookmark as a little gift to our clients.
- PI: How have families responded to these alternatives?
Graceful Departure: They love the “Green” options and really like the designs of the Scatter Tubes.
- PI: What is the most popular Passages product that you offer?
Graceful Departure: The Scatter Tubes, especially the Paw Print and Ocean designs but also the Rainbow Pond, Cat, and Dog. They are included in our Basic Plan and can be substituted instead of the bamboo urn in our premier plan.
- PI: What is your favorite Passages product and why?
Graceful Departure: We love the Scatter Tubes! They are so innovative and clever! The designs are beautiful and it’s great to give our clients the option of a returns container that can be proudly displayed (as long as it’s kept dry) or used to scatter their loved one’s ashes.
- PI: Do you have any feedback from families or your staff in regards to Passages products?
Graceful Departure: They love the ability to display the Scatter Tubes or use them to scatter the ashes. Staff: We sometimes use the Extra Large (Human Size) Rainbow Pond and Ocean Sunset designs. Since the Alkaline Hydrolysis process returns about 20% more ash compared to flame based cremation, the large Scatter Tubes tend to be too small for our larger pets. Offering the extra large, human sized Scatter Tubes in the pet designs (Dog and Paw Print designs) would be a bonus!